Working retail is HELL - at the holidays more than ever. People are rude (to put it VERY mildly), expect way more than a person can possibly give them, shoplifters are everywhere, and OF COURSE everyone is understaffed, because the holiday season is where profit comes from - so they're trying to cut as many corners as they can to actually MAKE a profit at this time of year.
Scott works six days a week, usually 11-12 hours a day (often more) during the holidays. His employees (and the rest of the world) LOVE him and would do anything for him - but of course, they feel beaten down, overworked, and exhausted. Sometimes, they just need to let off some steam, have a laugh, and re-focus.
Scott is a master at not taking himself too seriously and getting his team back into the spirit of having fun while they run themselves ragged.
Can you tell?
How could anyone not adore the guy ...